Legal

Privacy Policy

Last updated: August 2026

This is a starting template and not legal advice. Please have it reviewed and completed by a qualified attorney before publishing.

This Privacy Policy explains how BLACK ("we", "us", or "our") collects, uses, and protects information when you visit getblackai.com or use our AI receptionist services (the "Service").

Information we collect

  • Information you give us — your name, business name, email, phone number, business details, and anything you enter in our forms when you book a demo or contact us.
  • Information collected automatically — usage data, device and browser information, IP address, and cookie data when you visit our site.
  • Customer conversation data — when we operate the Service for a business, we process the calls and messages handled on that business's behalf in order to answer, book, and follow up.

How we use your information

  • To provide, operate, and improve the Service.
  • To respond to your enquiries and schedule demos.
  • To send you service and, where you have consented, marketing communications.
  • To measure and improve our website and advertising.
  • To comply with legal obligations.

Cookies and analytics

We use cookies and similar technologies, including the Meta (Facebook) Pixel, to understand site traffic and measure our advertising. You can control cookies through your browser settings and opt out of interest-based ads through your ad settings.

How we share information

We do not sell your personal information. We share it only with:

  • Service providers that help us run the Service (for example hosting, telephony, messaging platforms such as Meta/WhatsApp, calendar and CRM tools).
  • Authorities or others where required by law or to protect our rights.

Data retention

We keep personal information only for as long as needed to provide the Service and for legitimate business or legal purposes, after which it is deleted or anonymised.

Your rights

Depending on where you live, you may have the right to access, correct, delete, or restrict use of your personal information, and to opt out of marketing. To exercise these rights, contact us using the details below.

Security

We use reasonable technical and organisational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

The Service is intended for businesses and is not directed to children. We do not knowingly collect information from children.

Changes to this policy

We may update this policy from time to time. Changes will be posted on this page with a new "last updated" date.

Contact us

Questions about this policy? Email contact@getblackai.com or call (888) 711-7566.